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user_bj1020
1st Topic

Visitor

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2 Messages

Friday, May 16th, 2025 1:29 AM

TV Streaming box

I never received a TV Streaming box, although there was some equipment noted on my account.  I am cancelling the service due to selling our home.  Now they are asking for me to return an item I never received.  Any one have any suggestions on how to get them to remove this from my account and to not charge me for something I never received.?

Question

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Updated 

22 hours ago

13

1

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XfinityJeniece

Official Employee

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3.1K Messages

1 day ago

Hey there, user_bj1020, thanks for reaching out through Xfinity Forums regarding your equipment. I would be happy to help you with ensuring the equipment is corrected for you. I see you sent over a direct message and we will continue to assist you there. We look forward to working with you. 

 

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user_bj1020

Visitor

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2 Messages

Hi

I did as you asked, sent a DM.  However, it is not effective in getting a resolution so far.  Time between responses is incredibly long and the agents appear to disappear.  In addition, they are focused on trying to get me to reconnect to the Xfinity service.  Please help

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24 hours ago

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XfinityEricB

Official Employee

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2.2K Messages

 

user_bj1020 Your last response was outside our work hours, but I have made sure to reply to you with the information you need in Direct Message. We will continue to follow up with you here until we know the issue is resolved. 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 hours ago

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