tv hook up connection

I was sent a new tv control box, I have connected it up and it doesn't work. I need help.

Responses

XfinityNicolas

Official Employee

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1.1K Messages

1 year ago

Hey @pamadeo43, thanks for reaching out to Xfinity Support on our forums. I can certainly help with the new box. When you plug it in, are you getting an error or is it showing the welcome screen?

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user_oml0jv

1 Message

1 year ago

I am having the same issue. I get the welcome menu but then no signal pops up.

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Good evening @user_oml0jv, and thank you for letting us know that you are experiencing issues with your TV service as well. To confirm, is this a new box or, has this box previously worked? May I also ask if you have tried restarting your cable box?

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1 year ago

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Customer Service

pamadeo43

tv hook up connection

XfinityNicolas

user_oml0jv

XfinityAlyssaA

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