Hey there, @user_xke7k5, thanks for reaching out through Xfinity Forums regarding your TV boxes. I can see how frustrating that would be. If your internet is working but all of the TV boxes show they're not connected, it may be an issue with the boxes' connection to the gateway or communication between the TV equipment. Have you already tried restarting the TV boxes and your gateway, and are all the affected boxes wireless?
XfinityJeniece
Official Employee
•
4.4K Messages
9 hours ago
Hey there, @user_xke7k5, thanks for reaching out through Xfinity Forums regarding your TV boxes. I can see how frustrating that would be. If your internet is working but all of the TV boxes show they're not connected, it may be an issue with the boxes' connection to the gateway or communication between the TV equipment. Have you already tried restarting the TV boxes and your gateway, and are all the affected boxes wireless?
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