Hey @user_jwmwzg, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video service and audio issue. I would be more than happy to offer my assistance looking into this further for you. Is the issue happening on all channels, a single channel, a single show? Have you attempted to power cycle the set-top box for 20-30 seconds by unplugging the device?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
XfinityDemitrius
Official Employee
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2.3K Messages
12 hours ago
Hey @user_jwmwzg, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video service and audio issue. I would be more than happy to offer my assistance looking into this further for you. Is the issue happening on all channels, a single channel, a single show? Have you attempted to power cycle the set-top box for 20-30 seconds by unplugging the device?
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BruceW
Gold Problem Solver
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26.9K Messages
2 hours ago
Do any of these pages help?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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