Hey @user_jwmwzg, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video service and audio issue. I would be more than happy to offer my assistance looking into this further for you. Is the issue happening on all channels, a single channel, a single show? Have you attempted to power cycle the set-top box for 20-30 seconds by unplugging the device?
XfinityDemitrius
Official Employee
•
2.3K Messages
1 hour ago
Hey @user_jwmwzg, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video service and audio issue. I would be more than happy to offer my assistance looking into this further for you. Is the issue happening on all channels, a single channel, a single show? Have you attempted to power cycle the set-top box for 20-30 seconds by unplugging the device?
0
0