Hi there, @user_gfea2b. Thanks for reaching out to us here on the Community Forum. We can assist with downgrading your service.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary. 2-Click the "Direct Messaging" icon. 3-Click the "Start new conversation" (pencil and paper) icon. 4-In the "To:" line, type "Xfinity Support". 5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6-An "Xfinity Support" graphic will replace the "To:" line. 7-Type your message in the text area near the bottom of the window. 8-Press Enter to send it.
Hey again user_gfea2b 👋 I just wanted to swing by to thank you one more time for working with our team on getting these changes taken care of for you! I'm glad we were able to find you a great new internet promotion on top of removing the TV service for you, but should you ever need us again in the future please do not hesitate to create a new post 🙌 Have a great rest of your week and take care!
XfinityFrank
Official Employee
•
2.4K Messages
4 hours ago
Hi there, @user_gfea2b. Thanks for reaching out to us here on the Community Forum. We can assist with downgrading your service.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
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XfinitySeth
Official Employee
•
1.2K Messages
1 hour ago
Hey again user_gfea2b 👋 I just wanted to swing by to thank you one more time for working with our team on getting these changes taken care of for you! I'm glad we were able to find you a great new internet promotion on top of removing the TV service for you, but should you ever need us again in the future please do not hesitate to create a new post 🙌 Have a great rest of your week and take care!
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