U

Visitor

 • 

1 Message

Fri, Jan 14, 2022 9:32 PM

Turn off public wifi hotspot

I've been trying for days to turn off the public wifi hotspot from my gateway. Nothing had worked and the one and only time I got a hold of a real person they couldn't hear me. If this is not resolved TODAY I will be taking my business elsewhere. This is absolutely, stupidly ridiculous. Horrible horrible customer service.

EG

Expert

 • 

91.6K Messages

7 d ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

25 Messages

5 d ago

@user_edfd5 I'm sorry to hear that you are having issue with turning off the hotspot on your modem. 

 

First I will provide some details about the hot spot for ny one else that is reading your post. 

 

Your Xfinity Wireless Gateway broadcasts an additional “xfinitywifi” network signal, creating an extension of the Xfinity WiFi network right in your home.

 

Next will will be providing the details on how to turn it off. THis can be found in it's entirty at https://comca.st/3FAKanp;

 

Enable or Disable the Xfinity WiFi Home Hotspot Feature in Xfinity xFi

  1. Go to the Xfinity app (available to download for free from Apple App Store or Google Play) or the xFi site.
  2. Sign into your account using your Xfinity ID and password.
  3. Select Connect, then select See Network and then scroll down to select Advanced Settings (under More). From there, select Xfinity WiFi Hotspot.
  4. Slide the toggle to the right to enable your public hotspot and to the left to disable it.

Enable or Disable the Xfinity WiFi Home Hotspot Feature in My Account

  1. Go to https://comca.st/3qwipIj.
  2. Sign in to your account using your Xfinity ID and password.
  3. Click Turn Off or Turn On to disable or enable your public hotspot. (Note: This is turned on by default.)
  4. Confirm your selection.
  5. A confirmation message will appear.
    Hotspot confirmation screen

Notes:

  • If you're presented with information about Xfinity WiFi but don't see the option to Turn On or Turn Off, you have a device that is not eligible for this feature and is not broadcasting a public hotspot signal.

 

@user_edfd5e If you have tried all the above and are still having issues,could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this https://comca.st/3FAKbYv send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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