Turn off autopay

Hello, I’ve been trying to figure this out for two months now! Every time my bill is paid it’s coming out of my account during the week I don’t get paid which I’ve been trying to avoid, so assuming this was optional I figured you could just turn the autopay off, WRONG. I’ve gotten nothing but the run around about this & keep getting directed to the regular xfinity site that basically gives you instructions on how to turn off your cable/internet bill autopay which is pointless! HOW do you stop this ?! You guys really need to get it together I’m really regretting switching to your carrier.

Responses

MNtundraRET

Gold Problem Solver

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5.9K Messages

3 years ago

I moved your post to the Customer Service forum for help.

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CCOtto

Problem Solver

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497 Messages

3 years ago

Hi, @user_b69a5b.

You can change your billing due date by going here: https://comca.st/3HZRkDJ. This way your payment will come out of your account when you would like it to.

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user_b69a5b

Visitor

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2 Messages

@XfinityOtto this does nothing.

3 years ago

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CCZachary1

Problem Solver

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672 Messages

@user_b69a5b I would like to take a look at your account and see why you are unable to move your due date.

Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Private message to Xfinity Support from any Forum page:

Click "Sign In" if that prompt is visible

• Click the "Direct Messaging" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

3 years ago

0

user_b69a5b

Turn off autopay

MNtundraRET

CCOtto

user_b69a5b

CCZachary1

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