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user_71sc29
Expressive Exchange
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38 Messages

Thursday, July 23rd, 2026 5:07 PM

Trying to update TV Plan

Hello,

I am on legacy TV plan deal that I believe may have expired since my bill has been going up. I was trying to switch to a new plan, but doing so online is quite confusing, and it looks like I would be downgrading my TV plan, but paying more. Can someone please contact me to discuss changing my plan or seeing if there are any deals available? I also do not see options for contract vs no contract. 

Thanks!

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4 hours ago

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XfinityEmilyB

Official Employee

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3K Messages

9 hours ago

 

user_71sc29 Thank you for posting on our community forum so we can find a TV option that's perfect for your entertainment needs :). Our new price locks guarantee your monthly rate without a service contract, so you have the freedom to cancel or make changes at any time without any penalty. This all-in pricing includes our state-of-the-art modem rental, unlimited data, and advanced security for all your connected devices for the ultimate peace of mind.

Do you also have Xfinity Internet? You get the best pricing available when you bundle multiple services together. Let's take a moment to discuss the way you use the internet so I can make the best recommendation based on your network usage. How many devices are typically connected to the internet? What is the internet used for? Is there any video conferencing, streaming in 4K, online school, etc happening regularly? 

 

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user_71sc29

Contributor

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38 Messages

Thanks for the reply. I already have the Gigabit internet, which I am very happy with. Two years ago I signed a contract for 'Ultimate TV' and Gigabit Internet bundle, which I believe has expired. My bill jumped up to almost $300 this month, so looking to scale back the TV plan unless there is a deal to be had.

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9 hours ago

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XfinityJorge

Official Employee

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3.1K Messages

We are happy to look at your plans and help you shop around. Thanks for your patience and for using our Forums to reach out. Please send us a DM with your name and address. 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon
 • Click the "Start new conversation" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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8 hours ago

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user_71sc29

Contributor

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38 Messages

Thanks! Message sent.

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8 hours ago

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XfinityBenny

Official Employee

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1.6K Messages

4 hours ago

We were able to get a bundle that fit together. Thanks for working with us on the forum @user_71sc29

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