Trying to return a modem

I am trying to return a modem to Comcast as it has been replaced. However, following the instructions for printing a return label gives a "Sorry, This Isn't Working Right Now" error. I don't live particularly close to a service center, and would very much prefer to mail it in. Is there any way to get a shipping label made without the website?

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XfinityAirelle

Official Employee

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2.1K Messages

3 months ago

Hi there, user_od7gy4

Thanks for taking the time to reach out to us today. Unfortunately we are not able to generate return labels. However, if you do not live close to a service center, you can also take it to a UPS store, and they will box and label it for you. 🙂

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wham

Visitor

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1 Message

@XfinityAirelle What's the mailing address?

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30 days ago

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XfinityDena

Official Employee

•

2.5K Messages

You do not need the address as UPS will send the devices to the correct location automatically when they scan the equipment.

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29 days ago

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Customer Service

user_od7gy4

Trying to return a modem

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