Trying to reach a human

I can not get to the right department for Xfinity mobile. Can’t get through the automated system because my number isn’t active and when I did reach a person, and thought the issue may finally have been resolved, it now might have been a fraudulent link the customer service rep sent. But again to keep calling hoping you get through is a nightmare. This is beyond frustrating. I was trying for over 3 hours to get the issues I’m having resolved but can’t get anywhere!!!!!