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cgl102770
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Conversationalist

Regular Visitor

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11 Messages

Thursday, December 15th, 2022 2:35 PM

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Trying to order new remote

Our Xfinity remote no longer works, we've had it for years. I tried to order one via Xfinity assistant, but when it says it's connecting me to a chat agent, after ten minutes or so the agent still hasn't appeared. This is both on the desktop version and the app version of Xfinity. We'd just like to order a new remote, any help is appreciated.

Question

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Updated 

2 years ago

2.2K

1

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CCErika

Problem Solver

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339 Messages

2 years ago

@cgl102770

 

Good morning! Thank you for taking the time to reach out to us here on our Forums!

 

Sorry to hear that your remote is not working, you can always pick up a free remote at anyone of our awesome Comcast Store. Just a friendly reminder, if you click on https://comca.st/2NdVXA7 and download our XFINITY TV Remote App you can turn your smartphone into a TV remote with the voice command control. How cool is this right, I used this app when my remote wasn't working. What I love is that Comcast does an amazing job of making it easy for you to enjoy your services. Does this help? 

 

 

 

2

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cgl102770

Regular Visitor

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11 Messages

@XfinityErika​ Thank you. The Xfinity store is about 30 minutes from us, and since the app or Xfinity site aren't working for us, is there a way an agent at this site can help us order a remote? Thank you.

2 years ago

0

CCJennifer

Problem Solver

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743 Messages

@cgl102770 Understandable! Having to drive about 30 minutes can be frustrating. Our team is happy to help you with placing an order for a replacement remote. Please send us your full name and complete address in a direct message. Here are the steps for sending us a message:

To send a Direct Message:


Ensure you are logged in


Click the "Direct Messaging" icon or https://comca.st/3roRA9w


Click the "New message" (pencil and paper) icon


The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.


 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.


 - An "Xfinity Support" graphic replaces the "To:" line.


 Type your message in the text area near the bottom of the window


   Press Enter to send it


(Credit to @BruceW)

 

 

 

 

I no longer work for Comcast.

2 years ago

0

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