Visitor
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2 Messages
Trying to move to a new address. Address not found.
Hello! I am trying to move my service to a new address. When I enter my address, my apartment unit is not listed, but there are other units that appear. I would appreciate if I could receive some help!
XfinityJohnG
Official Employee
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2.8K Messages
1 hour ago
Thank you very much for reaching out to our team here. I will be happy to assist you with that problem with the new address. It can be that we have never had service at that apartment as yet, so it is not in the system. I will be happy to get that added from here. Can you send me a direct message with your full name and complete address for your current service? To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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