U

Visitor

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3 Messages

Tue, Nov 23, 2021 4:10 PM

Trying to get new installation for new construction is terrible.

Been trying to get Comcast to send out their construction team to install cable in my new house.  I’m 375 feet away from the street.  The customer service is not helpful.   I need this work done ASAP.  

Accepted Solution

Visitor

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3 Messages

2 m ago

Thank you for your reply.  Working with customer support and the construction team to get this installed.  Will mark this as an accepted answer, after my installation is fully functional.  Then I know that Comcast will follow through on it's support.

(edited)

Visitor

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3 Messages

@user_655dba final follow up here to close this out, for others.  I ended up going to my town directly to get this resolved.  Since we have a contract with Comast, the town contacted our business parter to get this work done immediately.  For others, contacting your town and speaking with their business department was the right route for us.

Official Employee

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650 Messages

2 m ago

Hey there, @user_655dba, thanks for reaching out through Xfinity Forums! We would be happy to help with checking on the construction and your work order. We are so excited about your interest in Xfinity and definitely want to help get your services up and running as soon as possible! You have reached the right place!

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

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