1 Message
Trying to get my phone to connect to the internet but won't
I try to put in my password to connect to our router and yet it tells me it's incorrect. I go and make sure it's correct through my account and yes, it's correct yet keep trying and it tells me I'm wrong. I go to your phone number and call and it gives me the run around where I can't talk to a customer service representative. It kept trying to get me to go to the website or the automatic assistant. I don't want that, I want to talk to someone who work with me. This is the worst company to ever go through for service. I combined my cellphone lines, land line and internet through them yet my bills went up $90 and was told they only could have me lower my speed of internet to get it to be a lower payment! Ridiculous! Their service has not changed throughout the time I've had them which has been only 1 year and a half. I will be leaving this company as soon as I can and will make sure everyone else knows how horrible of a company it is. And I also know they can't keep workers because of how shady of a company it is. They know they [Edited: Language] people over.
XfinityAirelle
Official Employee
•
2.6K Messages
2 months ago
@user_qajyaa I hear you, and I’m really sorry you're dealing with all this—especially when you’re just trying to do something as simple as connect your phone to WiFi. That should be quick and easy, and I totally understand how frustrating it is when it’s not working and you feel like you’re getting the runaround instead of real help.
Let’s take a step back and see if we can get your phone connected without all the extra stress. If you’re entering the correct password and it’s still saying it’s wrong, a couple of things could be going on—sometimes, the network settings on your phone just need a reset, or the WiFi network itself may need a quick refresh. If you're up for it, I’d love to walk you through a couple of simple things to try that could get you reconnected in just a few minutes.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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