Trying to get Information and/or background on the ongoing and frequent outages in 20732 Calvert County MD

Here's the issue: Xfinity's customer service chatbot and phone maze loops wont let me get through to a human during an outage. 

There have been fairly frequent outages/interuptions during the recent weeks in the 20732 service area.  In the last ten days alone, texts indicating outages have been sent by Xfinity on 9/16, 9/17, 9/19, 9/24 and 9/25.  I have absolutley no issue at all with Xfinity repairing outages, and upgrading or replacing aged street equipment, if that's what this is.  In fact, I think Xfinity is doing a really good job at it.  However, the shortfalls in customer service experience are undoing and erasing any of these reputational gains. 

I depend on connectivelity to work from home, so after a few weeks of receiving reports of intermittent issues I need to talk to a human to understand what is going on.  Unfortunately, the XFINITY customer service chatbot and phone maze won't allow me to connect me with a human during an outage.  Even direct dialing the customer service number eventually results in a non-consnsual "Thank you, Good bye" hang-up. 

I understand this is by design to keep call surge down at the Xfinity call centers during a sudden outage.  However, after weeks of intermittent outages, I would like to speak to a human.