Trying to get a Human

@scooterpie555 

 Thanks for reaching out to us on our social media public platform,  can you give us a little more detail on how we can assist you today ?

You just responded that you need more detail? What more detail do you need. AI Assistant isnt responding at all and it seems to be impossible to get ahold of a human. Xfinity clearly doesnt want to keep my business. You know who i am. If you want to help me contact me. I am furious.

@scooterpie555

We are humans and since you're reaching out to us on our social media platform,  generally you would make a post on what your concerns are which can sometimes be resolved over the open platform.

If you need to make the post look pretty here the links:Guidelines: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c

Xfinity Forum Acceptable Use Policy: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236

 But if you could tell me how I can assist you, i'll be happy to get you taken care of?

I should not have to get help in a public forum. i have been paying you way too much for years and now questioning why.   I went to log in today and it said my inactive accounts were going to be closed. Then you gave me a button to update my account settings (i assume to change that if i did not want that). When I click the button it just takes me in a loop. I have no idea how to address your warning  to me. You gave me zero info and when I try to get ahold of you all i get is a chatbot that wont respond to me at all. Its absolutely ridiculous.

@scooterpie555

If you reach out to us on a public forum then we only have a way to respond to you to ask you how we can assist.  We offer all different types of ways to reach us through our other social media platforms or  through our xfinity app or calling the 800 number

To clarify,  when you say inactive accounts are you talking about inactive e-mail accounts?  

Or is your concern in regards to the xfinity email transition to yahoo email?

Your message to me when logging in was Your inactive Comcast.net email account(s) will soon be closed. Nothing else to go on and a button that doesnt work. Extremely frustrating.

Thanks for clarifying.  if you got that notification you just need to log into those e-mail accounts as they need to be logged into every 90 days to keep them active