Trying to file a complaint

I received a call about my bill months ago. It was $58 at 300mbh? He then said I could get 500mphs for $55. A no brainer. More for less. Should have been end of story. But when I got my 1st nil it was $65. Therefore I called. They said I needed to have autopay which I already was on. Said taken care of and will show on next statement. Again it was $65. I called again and this time they said had to come from my bank. That’s bogus. I already had autopay plus I never was informed having to have it come from bank. If I look at my statement it says autopay. I get emails stating my autopay is coming up. It never mentions autopay from bank. It is being paid as before except I pay more $65. It’s been 5 months and autopay is being paid. It is wrong telling me specifically I have to use my bank as autopay. This is absurd telling me how I have to pay. I would never of had to call if the rep had mentioned how I have to pay my bills. Xfinity is being paid through autopay from me. I’m tired of calling each month and have never heard from business that I have to pay from a specific account. It’s preposterous telling me this as I already had autopay before I agreed to the more for less. Now Xfinity is being paid the $65 when it should be $55. To think if it was my bank account you had access to practically makes me gag knowing you could drain my account. Been 5 months so that’s $50 Xfinity owes me. Plus I’m a diamond member and a veteran. So much for that offer showing Xfinity is rewarding veterans. Instead they lie and steal my $$$$

This was before dec 2025. Tell me something I didn’t know. A typical person from Xfinity. Controlling and irresponsible [Edited: "Language"]. You beat around the issue. Guess it’s time to send email to Brian roberts

I apologize, user_37rzae, we simply wanted to provide more insight into how Xfinity's autopay and paperless billing discount works. As shown on the support page shared above, in order to qualify for the full $10 discount moving forward, a bank account must be in use for autopay. Prior to that, having autopay set with a credit or debit card provided a $2 discount instead. That said, we'd be happy to look over the account to see how we can help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

To send a direct message, please click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I cannot find an icon as your directions anywhere. But to make it easier for you to understand and think properly. Why would I have called being told I would get more for less. 500 and $55 if I changed. Why would I have changed plan if it was going to be more. Think about it. I wouldn’t have. Plain and simple and very forward. I wouldn’t be in this position if I wasn’t lied to. I don’t know how to get direct message to send it. Why don’t you just give me an email and I’d be happy to send any information you need