1 Message
Trying to cancel additional land line
For over 3 months I have tried to cancel the additional telephone land line (VOIP - NOT MOBILE)) from my account. On three separate occasions (2 via phone and 1 in-person at the local franchise) I was assured that the line was canceled from my account, but I continue to be billed for this additional phone line. What other steps can I take to complete this transaction?
XfinityPeterH
Official Employee
•
2.7K Messages
2 years ago
@kkonopka thanks for bringing this to our attention. We are happy to investigate your account and confirm the line has been removed. Please send us your full name and complete address in a direct message:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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