trying to buy a replacement phone for the second time, still waiting for it

hi Xfinity,

On Feb. 20th 2024 I purchase a phone on the xfinity webpage with the following order number [EDITED : Personal Information]. After more than a week checking via phone with Xfinity nobody knew why the phone was not shipping to me. I requested the help of a manager to help me solved this issue and the managers turn down my request for help.

After many calls I was requested to cancel the order on Feb 27th and place the order again over the phone with an Xfinity agent on the same day with the following order number [EDITED : Personal Information].

The person told me that the phone will ship 24hrs after and so far the phone has not yet ship. I'm truly afraid that I will have the same issue has before where the purchase is somehow stuck and nobody at Xfinity knows what to do or how to fix this because it seems all the system is automated.

I wish a manager could check this so I can received the phone I already try to purchase 2 times already and received a better customer service that I have received so far, because in 2 times when the agents from Xfinity didn't know what to do they either transfer the call to someone else that didn't have any idea on what do to or simply hang up on me.