Visitor
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2 Messages
Phone return [Edited]
I return my old phone. and company receive it, but and my account is not show correct
[Title Edited: "Personal Information”]
Visitor
•
2 Messages
I return my old phone. and company receive it, but and my account is not show correct
[Title Edited: "Personal Information”]
XfinityCliff
Official Employee
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775 Messages
6 hours ago
Hello @user_1l14um, and thank you for reaching out here on our Xfinity Community forums.
We’d be happy to help take a closer look at your trade-in. Once the trade-in device is received, it can take up to 15 business days once it is received for it to be checked in and processed. After the trade-in is processed and the offer is accepted, applicable trade-in credits can take one to two billing cycles to appear on the account.
Do you know what date your trade-in was received?
Any additional information you can provide without giving us personal information will help direct us in the right direction for determining if an additional look at your account may be needed.
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