3 Messages
Trouble with finding Xfinity Customer Service Email.
I've checked a few other forum post's already, but I can't find this "Direct Message" option that many of the Xfinity support people are talking about. I specifically want this all in written communication. I cancelled my service after a Act of God took out my Mobile Home. I scheduled my call, did the thing and that was that. But I got a SMS from xfinity telling me that I have to return their equipment. I set all of my own equipment up. You can check my account records, I never had anyone out to set anything up, or fix any problems even once. That's the long and skinny of it. I don't understand why its so hard to find support on here. If I posted this In the wrong place I am sorry, but I am incredibly frustrated.
Accepted Solution
XfinityJosephA
Official Employee
•
1.4K Messages
3 months ago
Hello, @user_q9nlzr I hope overall your day is going well. It's tough to hear about the severe weather and damage. I also hope things are rebounding and everyone is safe. Our team is here to help and get you all the information you need. The link provided will share all the ways you can reach out to us, so you have that information on hand, but I know we can resolve the situation right here on forums.
When it comes to Xfinity Forums you don't want to send an unsolicited direct message since it violates the guidelines https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c I just want to share as much information I can with you, so we can provide you with the best possible support.
Are you able to share a few more details about the closed account? Are you still seeing a bill and if yes when was the account supposed to close? The reason I ask is that when closing an account sometimes you'll see a statement before everything finalizes depending on the timing of the cancellation. If we can get more details we can take the right steps to help!
https://www.xfinity.com/support/contact-us
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