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user_f7xflx
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2 Messages

Thursday, October 16th, 2025

Trouble (re)activating Peacock

I moved three months ago; I had Xfinity broadband service at my old address with Peacock through Xfinity. After I moved, my Xfinity service was transferred fine, but my Peacock subscription stopped working. I've received several emails from Xfinity asking me to activate my Peacock subscription, but every time I do, I get the following error message:

Your Xfinity account is already linked to another Peacock account. Here’s How to Find It

PPG_0017_739049e

Account Finder is no help as I only have the one Peacock account. Both my Xfinity and Peacock accounts are tied to the same email address. How do I go about fixing this? The last email said I need to activate my Peacock through Xfinity by 10/24. 

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22 hours ago

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XfinityPeterH

Official Employee

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2.3K Messages

1 day ago

 

user_f7xflx We can take a look at your account and make sure everything is correct. Please feel free to send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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user_f7xflx

Visitor

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2 Messages

Thank you; I just did so.

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1 day ago

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