tried to change internet service but it did not complete

My account says:

"There’s a pending order on your account

You can make changes to this order, but not all options are available to modify pending orders."

The order was made on August 30th, and it's now September 23rd. Can you help me close?

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EG

Expert

•

121.5K Messages

17 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityJorge

Official Employee

•

3.3K Messages

17 hours ago

user_izmsvc Hi there! Thanks for using our Forums and for taking the time out of your day to contact us! You came to the right place for help and we are here to see what is going on with the recent change. To get started can I get your name and address sent over DM?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

0

Customer Service

user_izmsvc

tried to change internet service but it did not complete

EG

XfinityJorge

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