Visitor
•
1 Message
Tried to cancel my service last
And the rep nearly drove me to a suicide attempt. When I tried to complain about it, the next person told me it was just his job. Apparently Comcast doesn’t really care if someone loser dies and they just wanna charge them $25 more
XfinityJeniece
Official Employee
•
3.1K Messages
3 days ago
Hey there, user_vka9x8, thanks for reaching out through Xfinity Forums regarding your account. I truly apologize for the customer experience you have had, and we want to ensure that your account issues are resolved. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0
EG
Expert
•
110.6K Messages
2 days ago
Concern moved here to the Customer Service help section.
0
0