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mnm_haiti
1st Topic

3 Messages

Sunday, December 17th, 2023 12:44 AM

Closed

Tried getting internet online but never got a confirmation email and cant sign in.

Earlier today I tried to set up home internet online and after going through all the steps I never got a confirmation email. It left me on a page with an order number that I still have. I also can't seem to sign into any Xfinity stuff. I have tried both from an incognito window and also after I cleared my cookies and cached data but the site just can't seem to sign me in right. If the order failed I can just redo it as it took me quite a while the first time but I don't want to make a second order when the first one could still go through.

Question

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Updated 

1 year ago

168

3

0

XfinityJorge

Official Employee

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2.2K Messages

1 year ago

Hello @user_v33qja thanks for using our Forums to reach our Xfinity Support Team directly. We are happy to work with you to see what is going on with the new account you are trying to set up. First, we would like to verify if you got an email confirming your order on your end?

1

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mnm_haiti

3 Messages

No, I never got an email confirmation on my end. I did get an email for me to verify my email and every time I try to sign in it also sends me a message letting me know. I did not get a purchase confirmation email though

1 year ago

0

XfinityJorge

Official Employee

 • 

2.2K Messages

1 year ago

If you did not get a confirmation email the order did not go through, and may want to try that again. Please let us know how that works for you. We are here to assist! 

2

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mnm_haiti

3 Messages

ok but it still seems like it created an account for me. Will I be able to use that account next time or should I find a way to delete it? If I go to xfinity.com it asks me to sign in which I do. and then it takes me to "https://www.xfinity.com/auth" which still has a sign in button in the corner. That button though either brings me to an error page or just brings me back to the same page. Just wanting to know what is going on there. Thanks!

1 year ago

0

XfinityRichard

Official Employee

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1.9K Messages

Hi there, @mnm_haiti !  Let's get your account pulled up, so I can look further into this for you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full service address so that I can assist you further?

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

acmac

New Poster

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4 Messages

1 year ago

CAANNOT GET CABLEON MY COMPOTER

2

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acmac

New Poster

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4 Messages

CANNOT GET TV ON MY COMPUTER

1 year ago

0

XfinityThomasA

Official Employee

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2.4K Messages

 

acmac- Oh no! This isn't the experience we want and we can help. Are you using the Xfinity Steam app, and, is there an error message or code displayed?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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