3 Messages

Tuesday, February 18th, 2025

Closed

Trespassing and property damage

How in the world is it legal for a company to come into a gated backyard and cut down a tree that wasn’t even touching a power line without any notice or warning?

I am so upset that I will be cancelling my many years of service and going with the other provider in town. 

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Official Employee

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2.4K Messages

9 months ago

Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum today @user_0mkz67.  We are so glad to hear from you and want to help in any way that we can.  No worries!  You have reached out to the right team to help in any way that we can.  Just to clarify, was it a Xfinity tech cutting the tree or was it a contractor?

3 Messages

Well they were seen driving around in xfinity trucks

Official Employee

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2.4K Messages

Understood @user_0mkz67.  To answer your question, the right of easement is what allows Xfinity techs to access and repair infrastructure on private property, even if the owner isn't a subscriber to our service.  When a utility company installs lines or equipment, they typically secure easements that grant them the legal right to maintain and service those assets.  So, if you happen to see one of our techs tending to line, sometimes trimming branches, or cutting trees is included in that maintenance.  That work is at times crucial for ensuring the reliable delivery of essential services to our subscribers.  It allows us to respond quickly to and preventing any interruptions and emergencies, regardless of who owns the land.  Without it, we'd face significant delays and obstacles in providing service to the community.  While the property owner retains ownership, the easement permits us to perform necessary work, minimizing disruptions and ensuring public safety. It's a balance between private property rights and the public's need for reliable services.  

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3 Messages

So xfinity is legally allowed to trespass and destroy private property and yall are protected? Seems like an invasion of privacy going into someone’s fenced backyard without notice and seems unconstitutional. There should be laws protecting the home owners, not big corporations. While what you’re doing might be “legal”, it’s morally wrong. 

Official Employee

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2.7K Messages

 

user_0mkz67, I can definitely understand where you are coming from as a homeowner myself. No one is ever allowed to trespass and destroy private property. If there were any property damage, we can certainly submit a damage claim as the next best step towards a solution. To further assist, please feel free to send us a direct message and I can get that submitted on your behalf. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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