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user_vzkq44
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Tuesday, July 8th, 2025 8:38 PM

Tree Removal

I'm trying to have a tree removed that's between cable/power lines and a home. The tree is dead and a danger to those around, and i need to have the lines dropped so the tree can be taken down by a tree service. I had someone come out and take pics to send to the "construction department" and have yet to hear back and its been 2 weeks. Is there a "construction department" customer service line. The general customer service line is of no help. 

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9 hours ago

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9 hours ago

@user_vzkq44 

I'm trying to have a tree removed that's between cable/power lines and a home. The tree is dead and a danger to those around. I had someone come out and take pics to send to the "construction department" and have yet to hear back and its been 2 weeks. Is there a "construction department" customer service line. The general customer service line is of no help. 

Comcast [any department] doesn't do tree removal.  Whomever the dead tree belongs to is responsible for having it removed.

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user_vzkq44

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2 Messages

Sorry. I left out the important part about needing the comcast line dropped. Edited post. 

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@user_vzkq44​ 

Sorry. I left out the important part about needing the comcast line dropped. Edited post. 

Comcast can do that but cannot remove the tree.  If the tree is on the line, it will need to be removed first.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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9 hours ago

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XfinityJeniece

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Hey there, @user_vzkq44, thanks for reaching out through Xfinity Forums regarding your tree removal and the lines. I would be happy to check on the status of that survey that was completed. You have reached the right place! 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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