1 Message

Tue, Oct 26, 2021 7:03 PM


Tree knocked out cable and it is is impossible to get help!

We recently had a wind storm that knocked down the cable coming from the power lines to our house. I've been trying to get ahold of somebody at Xfinity to come and replace them but it's been impossible to even talk to an actual person. This is been extremely frustrating and I don't know what steps to take and I'm going to leave Xfinity and take a mobile carrier instead. This customer service is so terrible that I think we can live without the faster speeds




5.2K Messages

1 y ago

I moved your post to Customer Service forum for help.


Official Employee


488 Messages

1 y ago

Hello @user_6a6046, thank you for reaching out to us for help with your lines. We will be glad to get someone out there to get this taken care of. To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message


Please let me know if you have any questions or run into any problems. 



13 Messages

1 y ago

Updates really won't do you any good!   I am getting updates for my outage and it was already repaired five hours ago.

"NOT!"  All of the main cables between phone poles are still laying here on the ground by my driveway. There is no crew here working on it at all. Don't bother getting updates they're all BS anyway.


Official Employee


7K Messages

OK, If you need anything else please don't hesitate to reach back out to us here. Have a good day. 

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