blastcaves's profile

New Poster

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1 Message

Wed, Jan 13, 2021 8:00 AM

Tree fell down on overhead Comcast messenger wire

Hello,

 

We are in the midst of a severe wind storm. We lost a tree, which fell directly on the overhead Comcast messenger line that runs from the street to the house and snapped the line. We currently have no home internet. Finding a way to report this online has proven difficult. How do we get someone out to repair the line?

 

Thank you.

Responses

dcfox

Contributor

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353 Messages

6 m ago

Did you call them? 1-800-COMCAST. 

Official Employee

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392 Messages

6 m ago

@blastcaves I am so very sorry to hear that your drop line was broken due to a tree impact. Those high winds are no joke. I just recently had to replace my patio roof due to severe winds so I know how impactful that can be. I very much appreciate your patience and greatly apologize for the delay in our response. Can you please reach out through private message (instructions on how to do this can be found through this link

with your first and last name, name on the account if different, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/36aJOVw

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