Visitor
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1 Message
TRASH SERVICE
I have home phone and internet service with Xfinity which is listed under Comcast. There are ongoing problems with Xfinity Service. It appears every week they're working on service areas because of service interruptions. They never credit your account when your internet goes out and I've reached out to them multiple times regarding this matter in the past. But my complaint today is regarding my home phone service provided by them. I'm using my home phone for people to contact me regarding business. The service is not recognizing the PIN numbers. I've looked online trying to fix it. I've interacted with customer service by phone. This has been going on for days and it's affecting my business. I've been trying to get into my voicemail to change the greeting no matter what I do and how many times Comcast Xfinity employees have told me the problem was fixed it has not been fixed. And then I was told by an agent last night he was lowering my bill. This was for the terrible inconvenience that I had experienced. He credited my account for $0.63 cents. Me missing out on hundreds or maybe thousands of dollars because people can't reach me or do not know that they have reached the correct number when they call me because of the way my current phone through Xfinity is set up is not an acceptable form of compensation. I need them to get their glitch fixed immediately! Their service and their customer service is garbage and has been since I first went into business with them. My account should be noted all of the times I've called them. No one I've ever spoken to there did what they said they were going to do. Yet I continue to have ongoing issues with the service that I'm paying for on a monthly basis.


XfinityCliff
Official Employee
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2 Messages
8 hours ago
@user_smdiii Thank you for reaching out on our Xfinity Forums to let us know you are having difficulties with your services.
Our goal is to ensure you definitely get the services you are expecting, and I can understand fully the level of frustration you might be going through when they do not work to your expectations.
We would be happy to discuss and address your concerns to ensure you are receiving the best-in-class of services. Could you please reach out to us in a direct message so that we may review your account so that we may do that for you?
Please include your full name and the service address for your account. Once we have located your account we can work with you to resolve your difficulties.
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d6303…
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