Visitor
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2 Messages
Trapped in the Xfinity–Peacock Multiverse (Send Help)
I am once again asking for assistance activating Peacock Premium through my Gig+ Xfinity plan.
What should have been a simple “click here to activate” situation has evolved into a multi-platform scavenger hunt with no prize at the end.
So far, I have:
Spent over 3 hours in two separate live chat sessions
Called Xfinity support
Contacted Peacock support (who kindly redirected me back to Xfinity)
Clicked every activation-related button known to humankind
Here’s the current loop I’m stuck in:
• At Xfinity.com/yoursubscriptions, I can clearly see I’m eligible for Peacock Premium and need to activate it by 5/10/2026. Great news!
When I click the activation button, I receive the message:
“Something unexpected happened.”
Yes. Yes it did.
• When sent to Xfinity.com/activate-peacock, I’m informed with great confidence:
“Your Peacock account is already active.”
This is fascinating because when I try to sign into Peacock, I have access to absolutely nothing.
• I was advised to create a brand-new Peacock account and link it. I did that. The only thing it offered me was the opportunity to enter my credit card and pay for a subscription I’m supposed to already have. There is no visible option anywhere to connect it to my Xfinity plan.
Troubleshooting efforts so far:
Cleared cache
Cleared browser data
Tried three different browsers
Used private/incognito mode
Tried on both laptop and iPhone
Considered lighting a candle and whispering “activate” into the void
The result:
One system says I need to activate.
One system says it’s already active.
Peacock says it’s not active.
I remain Peacock-adjacent.
At this point, I don’t even care what’s on Peacock. I just want to win.
If someone from support can manually reset, unlink, relink, refresh, reconcile, or otherwise convince these two systems to acknowledge each other’s existence, I would deeply appreciate it.
Thank you in advance from someone who simply wants the free service included in their plan — and not a PhD in activation workflows.
XfinityJeff
Official Employee
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670 Messages
2 days ago
Good morning @user_ylhys8, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am very sorry to hear about the issues you are having with the Peacock activation, but you have come to the right place for assistance with this issue. Thank you for all the troubleshooting you have done on your end, it definitely helps us out a ton. We can take a look at the account and see what is going on with Peacock. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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bizzyziggy
New Poster
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5 Messages
2 days ago
You're going through the same thing I am. Please let me know if they resolve it for you. I've on-line chatted with 4 Xfinity CSR and talked to 3. Two hung up on me.
My issue, under my old plan, I had Peacock Streaming included. Last month, I changed to a different plan which also has Peacock included. I keep getting emails to Activate My Account. My Peacock account has never stopped or when away, but with the threat to activate it by 3/21, I thought I better do it. When I go through the steps, Peacock tells me: "Your Xfinity account is already linked to another Peacock account." Now mind you, when I sign onto my Peacock account the regular way, it states: "To make changes to your plan or cancel your subscription, please visit the Xfinity subscription manager on your Xfinity device." So, I am unable to cancel it through Peacock. No one at Xfinity appears to know what to do and I have tried doing every step they suggested. They make it sound like my old Streaming account isn't showing anywhere, only the new one to be activated. Huh? Makes no sense. I've had the new plan for over a month, it seems like the old Peacock account would have fallen off already. They again said to contact Peacock, which only refers back to them. Another solution was to use a different email account, preferably the Comcast one, which I did not use on the old account. I'd rather not as, I have different settings and save shows right now. And I'm wondering if I would just get the credit card request you got. I don't see how they have not encountered this as many people changed to this plan. If I find out anything, I will let you know.
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