Trapped in the Xfinity–Peacock Multiverse (Send Help)

I am once again asking for assistance activating Peacock Premium through my Gig+ Xfinity plan.

What should have been a simple “click here to activate” situation has evolved into a multi-platform scavenger hunt with no prize at the end.

So far, I have:

• Spent over 3 hours in two separate live chat sessions

• Called Xfinity support

• Contacted Peacock support (who kindly redirected me back to Xfinity)

• Clicked every activation-related button known to humankind

Here’s the current loop I’m stuck in:

• At Xfinity.com/yoursubscriptions, I can clearly see I’m eligible for Peacock Premium and need to activate it by 5/10/2026. Great news!

When I click the activation button, I receive the message:

“Something unexpected happened.”

Yes. Yes it did.

• When sent to Xfinity.com/activate-peacock, I’m informed with great confidence:

“Your Peacock account is already active.”

This is fascinating because when I try to sign into Peacock, I have access to absolutely nothing.

• I was advised to create a brand-new Peacock account and link it. I did that. The only thing it offered me was the opportunity to enter my credit card and pay for a subscription I’m supposed to already have. There is no visible option anywhere to connect it to my Xfinity plan.

Troubleshooting efforts so far:

• Cleared cache

• Cleared browser data

• Tried three different browsers

• Used private/incognito mode

• Tried on both laptop and iPhone

• Considered lighting a candle and whispering “activate” into the void

The result:

One system says I need to activate.

One system says it’s already active.

Peacock says it’s not active.

I remain Peacock-adjacent.

At this point, I don’t even care what’s on Peacock. I just want to win.

If someone from support can manually reset, unlink, relink, refresh, reconcile, or otherwise convince these two systems to acknowledge each other’s existence, I would deeply appreciate it.

Thank you in advance from someone who simply wants the free service included in their plan — and not a PhD in activation workflows.

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