Transferring e-mail to yahoo

I received an email on august 15, 2025 informing me of the change. I have not received and e-mail providing me with a link to accept yahoo terms of service.

I am seeing the page, when i try to go to my e-mail, that is asking me if I want to start the process or skip this and go to my e-mail.

When I click on 'get started' I add my email address, it takes me to the password page and I add my password. When I click on this the page does nothing, it does not refresh or respond in any way.

Help.

[Edited: Personal Information]

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XfinityMatthew

Official Employee

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993 Messages

9 hours ago

Hello @MasterLi1 We would be happy to look and help with this. Can you please review the article below about the migration to Yahoo and make sure you have attempted all the steps listed.

https://www.xfinity.com/support/articles/yahoo-email-migration-overview

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MasterLi1

New Poster

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12 Messages

I am not seeing the terms of service from yahoo to approve them? brian

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8 hours ago

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XfinityJustinM

Official Employee

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353 Messages

@MasterLi1, Was the email that you received on the 15th of august an invitation to make the switch or just a notice of the upcoming change?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 hours ago

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BruceW

Gold Problem Solver

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26.8K Messages

6 hours ago

... When I click on this the page does nothing ...

Does the web address of that page say Yahoo, Comcast, Xfinity or ???

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Customer Service

MasterLi1

Transferring e-mail to yahoo

XfinityMatthew

MasterLi1

XfinityJustinM

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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