Visitor
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1 Message
Transferring account to another person
I moved out of the location where my service is set up, but some of my old roommates stayed. I'd like to find a way to easily allow one of my old roommates to continue the service without having to go through the whole process of setting everything up again. Is there a way to transfer ownership of my account to them?
XfinityJustinM
Official Employee
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979 Messages
56 minutes ago
Hi @user_l02utn,
I hope the move went or is going as about as good as a move can go! To answer your question, Yes! You can complete a change of ownership on your Xfinity account. The Change ownership of an Xfinity account article shares details about the process, and we'll get you the help that you need to make this happen. To get started we'll need to gather some additional details to locate your account. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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