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user_71at64
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Wednesday, July 22nd, 2026 11:32 PM

Transferring account ownership

I'm reaching out to see if anyone else has had issues with transferring account ownership. I've called up Xfinity twice to transfer the internet account ownership to the person currently residing in the residence. I had moved out of state and unfortunately I'm no longer in contact with my former roommates. I've attempted to do the right thing and just transfer the internet service ownership to one of my former roommates to leave on good terms, but I have not ever received confirmation that the account transfer was finalized. I'm still getting billed for internet service I don't use, and it's been over a month since I've moved out of state. Should I just cancel the service then??

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4 days ago

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XfinityAlyssaA

Official Employee

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2.9K Messages

4 days ago

Good evening @user_71at64, and thank you for reaching out on our Community Forums regarding your account ownership transfer concerns. We appreciate you bringing this to our attention.
 

We're more than happy to review the account to confirm whether it is still in your name and, if necessary, submit a ticket to help ensure the ownership transfer is completed properly.

 

To get started, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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