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BryanP22
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Thursday, August 22nd, 2024 4:26 PM

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Transferred service to the wrong address.

I am moving places and I tried to transferred my service from my old home to my new home. However, while doing so, I accidentally made a typo for my new address. What should I do?

Question

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Updated 

2 years ago

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XfinityBenjaminM

Official Employee

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2.8K Messages

2 years ago

@BryanP22 Hi there! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into your transfer and make sure everything is correct When you can, please send a Direct Message with your full name and address. Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

(edited)

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XfinityDemitrius

Official Employee

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2.5K Messages

2 years ago

Thanks for taking the time to reach out @BryanP22. I am glad we were able to get the address information updated. Please use the Xfinity App when you are ready to install and activate your services. Thanks for being a valued member of our Xfinity Family and Community and we hope you have a great rest of your day. 

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