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user_zguzbm
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Monday, March 23rd, 2026 12:44 PM

Transfer

Good morning , I’m trying to transfer cable only to my new address but it doesn’t pop up or it says it’s a business and ask if I want a business acct.  This is a new apartment that opened in January. Can the address be manually entered ? Please email or call 

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7 hours ago

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XfinityPeterH

Official Employee

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2.7K Messages

7 hours ago

 

user_zguzbm Happy to take a look and see what options we have for you. Please send us a DM with your current address along with your full name.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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