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evesc207
1st Topic

3 Messages

Tuesday, November 14th, 2023 7:24 PM

Closed

Transfer Xfinity Account to roommate

Can someone please assist me in transferring my Xfinity Account to my roommate. Thanks.

Question

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Updated 

1 year ago

305

2

0

Official Solution

XfinityFrank

Official Employee

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1.3K Messages

1 year ago

@evesc207 We want to thank you for reaching out on the Community Forum for support with your account ownership transfer request. We are glad we were able to resolve your issue. For anyone who may come across this post, the paperwork for an account ownership request is here, and the FAQ is here. Never hesitate to create another public post for any of your future account and service needs!

0

XfinitySara

Official Employee

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1.7K Messages

1 year ago

Hello, @evesc207! Thank you for creating a post regarding your interest in transferring your account to another person. In order to get an account changed over into someone else's name, the current account holder and the new account holder must both fill out the account change request form which can be found here, and then go into a local store together to provide the additional documentation as well as this form. Once these steps have been completed the change will occur! Though if you have more questions, check out our Account Change Request FAQs here. And let me know if this helps!

4

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evesc207

3 Messages

@XfinitySara​ Is there any way we can do it over the phone? The process you described is way too troublesome.

1 year ago

0

XfinityFrank

Official Employee

 • 

1.3K Messages

@evesc207 We can submit a request for the change of ownership, but there may still be an in person visit required. If you would like us to put the request in, please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get the ball rolling on authentication. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

evesc207

3 Messages

@XfinityFrank​ Hi, this doesn't seem like a private chat. Can you send me direct message please. Thanks.

1 year ago

0

XfinityFrank

Official Employee

 • 

1.3K Messages

@evesc207 Thanks, I have another message sent to you in private. Please continue with me there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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