Thanks for taking the time to visit our community forums support page! We know how complicated the moving process can be, and we are here to make that as smooth as possible for you. In order to help you with this transition we'll need some additional information. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "Start new conversation" (pencil and paper) icon. 4. In the "To:" line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. A "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it.
EG
Expert
•
118.6K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinM
Official Employee
•
818 Messages
3 hours ago
Greetings @user_7gx4wh,
Thanks for taking the time to visit our community forums support page! We know how complicated the moving process can be, and we are here to make that as smooth as possible for you. In order to help you with this transition we'll need some additional information. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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0