Transfer Service to a Newly Constructed Home.

Need help moving my service. Transferring to a new construction home and using the xfinity move my service doesn’t recognize the new address and that prevents me from transferring service.

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Responses

XfinityJorge

Official Employee

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2.3K Messages

4 years ago

Greetings @Frankdogg thank you so much for taking the time out of your day to contact us through here. You came to the right place and we would love to assist you with making your transition to your new home. To get started please select the "peer to peer chat" icon (upper right corner of this page), click the "new message" icon, type/select "Xfinity Support", and then type/send your name with your current address.

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Frankdogg

Visitor

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3 Messages

@ComcastJorge I’m on a mobile device and can’t seem to find the peer to peer chat.

4 years ago

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XfinityJorge

Official Employee

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2.3K Messages

Thank you so much for the response and I apologize for the slight delay. I am sorry to hear that the peer to peer option isn't available, can I have you try accessing the desktop site on your phone?

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4 years ago

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jav6joev

Gold Problem Solver

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2.2K Messages

@Frankdogg wrote:

I’m on a mobile device and can’t seem to find the peer to peer chat.

Are you signed in? Are you using a browser and the site https://forums.xfinity.com ? If signed in, you should be able to see and click on the 'text message' icon, then click on the 'pencil on paper' icon for creating a new message and type in 'Xfinity Support'. Individual Comcast agents have messaging disabled so you cannot expect to type in their name and send a message.