transfer ownership

Hello,

Yesterday I called and talked to "Ella". She was helping me start the ownership transfer process. I needed to get some information so she said she would call me back. Guess what she didnt call me back. I have tried the xfinity automated garbage and that has left me so irritated. I have yet to talk to any human being today that can help me with obviously a process that is possible.

Here is the story.

My wife is taking over the internet package. I need it out of my name. I put in a cancellation for my account to terminate today. She put in an order to start service tomorrow. She was set to have the 1 gig for $50 a month for 5 years. I called and was able to get a live person. That person "Ella" told me to transfer ownership instead of starting and stopping service. She said my wife would still be able to get the 1 gig for $50 for 5 years deal since I have the "Gold Package" whatever that means. So, how in the heck do I transfer ownership today so I dont get charged for Jan? I need this done now. This "Ella" was supposed to call me back and said we could take care of all of it over the phone yesterday.

I need to transfer ownership.