Transfer of Service

Hi Sara, Thank you for addressing this issue and setting up my post.

I  started the transfer on May 13 using the app.  When I submitted I was told I must speak with an agent. 
I connected with an agent who told me I was all set for a service transfer to my new address on the date I requested May 20. There was a promotional discount for 2 years actually saving me money on the same plan. 1 GB. 

May 20 I attached my net gear cm1000 modem and orbi router to the cable in the main room.  No internet. I had numerous chats and three calls with tech. Lots of time spent and no service still. 
I was told my modem was out of date and I need a new one. I ordered one on Comcast’s approved list and had it sent overnight. The phone tech set an appointment for 8-10 am on the 21st with a tech visit to my house. 
the tech went to my old address and then canceled the visit. 
I called as soon as I realized what had happened, about 8:40 am. 
I spent more time being passed around to various specialists and finally came to point where I still had no service and now no tech visit. 
A couple hours later on the 21st still I tried a chat again. Harika was helping me and said she had it all worked out.  At the very end of the chat she informed me I was out of footprint.  
I checked the availability site and it shows it’s available. 
I noticed the site offers two addresses:

[Edited: "Personal Information"]

and

[Edited: "Personal Information"]

the “Pl” shows available while the “Place” is out of footprint 

[Edited: "Personal Information"]

I  next chatted with Emma. She was adamant I was now a new customer and would bring higher prices not lower prices for the same service. 
I requested contact from a supervisor. She told me one would call back in 15-20 minutes. That was yesterday and I have not received a call. 

can you help me transfer service to my new address? Same plan with the discount is was originally offered?

thank you

@user_pv1lxl It's our pleasure to help out! We are the right team for the job. I see in our system as well exactly what you are stating where PL has a location, but Place does not. I can work with my addressability team to have that corrected, but with PL showing a location on this side we should be able to proceed and set up an appointment for the installation. Since the location is showing never activated, a professional installation is required. I know we are a couple of days already behind from when this needed to be completed, but I assure you we will have it scheduled asap! I know how vital the services are for our customers. For the modem, the CM1000 is still a vailid device, but it is not supported for the gigabit speed. I believe that is why you were advised a new modem is needed. No worries, we will sort that out as well. 
Please send us a direct message with your name and current service address. (Your previous address) From there we will send a verification code and work to have the services moved over properly and installed so that there are no additional issues. 
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

Hi I may have not sent the direct email correctly. Is there still activity working on my transfer.?

Hi, 

 6 days of contact and working through many levels of support, I still have no transfer of service.

i was given an appointment for this morning 7:30- 8:30 and now its 8:41.

i texted the chat assistant and was told I had no appointment. Yet, I have a confirming email.