Yes. This morning I was on an hour long chat and told I had an appointment for tomorrow morning but it turns out they put me on a wait list. Very disappointing in the service we received. A tech came out in Saturday evening spent so hours at the house and messed up the Wi-Fi. Was in the phone with 3 individuals Wednesday night and an hour long chat this morning. Called back in this afternoon to be told there is no appointment until the 26th and I was on a waitlist. The tech clearly didn’t know what he was doing. Changed out a cable wire and new modem. Last night and this morning no service. Right now the service is fine but it comes and goes. I was looking for the transcript for the appointment info
@user_lk3efo Thank you for the additional details! This is not the type of experience we want you to have when reaching out to our teams. We would be more than happy to take a look at the issue, and help move everything forward for you. Please send us a direct message.
To send a "Direct Message" message: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
We have had an issue with our internet since 12/9/23. One of the 2 technicians that came to the house told us there was an issue at the pole on the street. It has yet to be fixed and our internet goes out constantly because you can’t reach a supervisor or anyone that has decision making ability. The problem still exists and you have to jump through hoops. Terrible company switching out to a new vendor This is certainly unacceptable
Hi, @user_lk3efo. I am sorry to hear about your network issues. I'm sure it hasn't been easy having trouble even after a couple of visits. If you have time, I can gladly help research this further.
I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @user_lk3efo ! We just wanted to reach out about your service issue. I see there was a special request order on 1/17, and then a follow-up visit not too long ago. How are things working for you at this time?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have had it with Customer Service. On Chat for 2+ hours - Cut off 3 times. Wanted a copy of the transcript because I couldn't believe what these people were telling me. Now of course no transcript to be found. I know more about equipment than they do. I have always preferred Xfinity over all the other services I have had ( Optimum, Direct TV, Fios, etc ) in the past. I am switching to FIOS now
I have had it with Customer Service. On Chat for 2+ hours - Cut off 3 times. Wanted a copy of the transcript because I couldn't believe what these people were telling me. Now of course no transcript to be found. I know more about equipment than they do. I have always preferred Xfinity over all the other services I have had ( Optimum, Direct TV, Fios, etc ) in the past. I am switching to FIOS now
EG
Expert
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110.3K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMartyR
Official Employee
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2.1K Messages
1 year ago
@user_lk3efo Thanks for reaching out to us over our Community Forum. Is there any particular concern for needing the transcript?
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user_lk3efo
3 Messages
1 year ago
Yes. This morning I was on an hour long chat and told I had an appointment for tomorrow morning but it turns out they put me on a wait list. Very disappointing in the service we received. A tech came out in Saturday evening spent so hours at the house and messed up the Wi-Fi. Was in the phone with 3 individuals Wednesday night and an hour long chat this morning. Called back in this afternoon to be told there is no appointment until the 26th and I was on a waitlist. The tech clearly didn’t know what he was doing. Changed out a cable wire and new modem. Last night and this morning no service. Right now the service is fine but it comes and goes. I was looking for the transcript for the appointment info
thank you
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user_a0cd0w
3 Messages
1 year ago
I have had it with Customer Service. On Chat for 2+ hours - Cut off 3 times. Wanted a copy of the transcript because I couldn't believe what these people were telling me. Now of course no transcript to be found. I know more about equipment than they do. I have always preferred Xfinity over all the other services I have had ( Optimum, Direct TV, Fios, etc ) in the past. I am switching to FIOS now
0
0
user_a0cd0w
3 Messages
1 year ago
I have had it with Customer Service. On Chat for 2+ hours - Cut off 3 times. Wanted a copy of the transcript because I couldn't believe what these people were telling me. Now of course no transcript to be found. I know more about equipment than they do. I have always preferred Xfinity over all the other services I have had ( Optimum, Direct TV, Fios, etc ) in the past. I am switching to FIOS now
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