New Poster
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5 Messages
Traditional TV box not getting input
Hi there - Can I get help on how to get a tech out to our house to fix our TV? We get a black screen and "no input" message. I have chatted and tried all of the trouble shooting measures as well as things I've tried in the past (unplugging, waiting, plugging back in) (rebooting the X1 smart tv in other room, etc).
Thanks,
[Edited: Personal Information]
Accepted Solution
CC_Tony
Retired Employee
•
1.4K Messages
9 months ago
@kcp21095 hello! Thank you for taking the time to reach out. I hope you are having a lovely day so far. I can definitely look into that box for you. The first thing that I would like to do is verify there is a signal to the box from our side. For that, I am going to need you to send a DM to Xfinity Support with your full name and address. Thank you!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
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