Visitor
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1 Message
Trade in promotion
[Image Removal: "Personal Information"]
[Image Removal: "Personal Information"]
Hello, I am contacting you regarding a trade-in promotion error. Both of my trade-in devices were delivered to the Assurant warehouse on July 29, 2026, at 8:45 AM, which was prior to my promotional deadline. However, my online portal is glitching. One device says 'Promotion Expired,' and the other is still pending check-in. Because I have carrier proof of on-time delivery, I need an Advanced Agent to submit a Promo Correction Form to manually validate my delivery dates, link my tracking numbers, and ensure my monthly bill credits are locked in. Thank you.
XfinityJanelle
Official Employee
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2.3K Messages
2 hours ago
Hey @user_2eoiau , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Xfinity mobile trade. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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