cyanatic's profile

Regular Visitor


2 Messages

Fri, Oct 30, 2020 10:00 AM

Tracking number for self install kit?

I ordered a self-install kit for internet about 1 week ago.  I did not receive an email with a tracking number at my regular email address.    I cannot find any tracking information when I look at "My Account".  When I log in to Xfinity it sometimes shows a "" email, but I cannot access email under my Xfinity account, it keeps taking me back to the main page.  Is it possible to get tracking information sent to the preferred email I have listed under my Xfinity account?  It is an email account.  Thank you!



Official Employee


2.9K Messages

6 m ago

Greetings, @cyanatic! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you had not received the tracking information in regards to your self-install kit. You have come you the right place! I would like to have a look at the account to see what's going on. Can you please send me a PM with your first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
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