Total disappointment with Xfinity.”

⭐ 

My Experience with Xfinity Mobile

I want to share my experience with Xfinity Mobile so others can think twice before switching. I’ve spent the last two months trying to fix several issues, and it has been one of the worst experiences I’ve ever had with a phone and internet company.

1. Problems with Transferring Lines

I transferred three phones from Verizon with the promise that Xfinity would pay off the remaining balances (a total of $670).

The representative who helped me was not qualified, made multiple mistakes, and as a result, they deleted a phone number I’ve had since 2016. They managed to recover it the next day, but the stress and inconvenience were already done.

When they processed the reimbursement, Xfinity only paid $333.33 and claimed they wouldn’t pay the last phone because “the number belonged to them,” which is completely false. That number never belonged to Xfinity; they deleted it by mistake and later restored it.

2. Multiple Cases, Zero Solutions

I now have over 15 case numbers. Every time I call, they create a new case, but nothing ever gets escalated or resolved.

To be fully honest, Xfinity’s customer service is one of the worst I’ve encountered. Their staff is clearly untrained and shows no willingness to help.

3. Incorrect Charges on Internet Service

I also had issues with my internet. A technician came to my home, and afterward, they charged me $100 on my bill. I was told this amount would be credited the next month, but when I called, they said I “no longer qualified” for the credit. Another unjustified charge.

4. Constant Mistakes at the Store

Going to an Xfinity store is even worse. Two weeks ago, I went in to fix a problem, and they deleted my number again, creating a new one without my authorization. Then, on my next bill, they tried to charge me for an activation fee — something that was entirely their mistake — and they still refuse to remove the charge.

Conclusion

After all of this, I can confidently say that Xfinity is not a reliable company.

In just two months, I’ve lost more money and time than I did in an entire year with Verizon.

Their customer service is extremely poor, their information is inconsistent, and their mistakes seem to be the rule rather than the exception.

If you value your money, time, and peace of mind, think very carefully before switching to Xfinity.

In my experience, they have proven to be irresponsible, disorganized, and unprofessional.