Visitor
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3 Messages
Title: Check Used Modem MAC Address Before Purchase
I'm planning to purchase a used cable modem to use with Xfinity in New Jersey.
Before buying it, I'd like to verify whether its CM MAC address is eligible for activation, whether it's currently associated with another Xfinity account, and whether there are any restrictions on the device.
Could an Xfinity employee please assist me with this verification?
I can provide the MAC address through a private message when requested.
Thank you!
XfinityDemitrius
Official Employee
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3.2K Messages
5 hours ago
Hey @user_c9qqfz, Thank you for visiting our official Xfinity Forums Community support page. We would be unable to check the status of a cable modem prior to adding it to an account. If the modem is attached to another account, we would not be able to make any changes or modifications. The original account owner would need to call in for removal. If you have the device and wish to add it to the account, please let us know. We cannot perform a pre-check for the device.
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