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xf1
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1st Like

Frequent Visitor

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19 Messages

Wednesday, March 9th, 2022 5:10 PM

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TingFire Monitor being blocked?

Hello,

I have a TingFire monitor on my electrical system. It stopped sending info to the company email/server.

The company is requesting I send the text/email below. I have verified all the open ports and Firewall settings on my Arris router.

Thank you and please read the text below.

Dear ISP Support:

I have a Ting electrical monitoring and fire safety sensor connected in my home WiFi. I rely on Ting to help keep my home safe from fire hazards. Ting was initially connected and working fine, but now Ting is not communicating properly with the servers which process data from the device. You can learn more about this device here: tingfire.com
The Ting technical support representative provided the details below regarding what is required in order for Ting to communicate over the following TCP/IP channels and talk to their servers:

• Communication Protocol: UDP
• Communication Port: 9500 and 9503

AND

• Communication Protocol: TCP
• Communication Port: 443 (HTTPS) and 80 (HTTP)

I have checked my router and verified that it is not blocking any traffic and would like to have your help to troubleshoot this issue.

Please confirm that you are not blocking Ting from communicating and email confirmation back to me.

Sincerely,


Steve

Question

 • 

Updated 

3 years ago

810

4

Accepted Solution

xf1

Frequent Visitor

 • 

19 Messages

3 years ago

The issue was only resolved by returning the original TingFire and getting a new unit.

Thanks to Xfinity for helping me verify that the issue was not ISP related.

10/10

1

0

chrismac88

Regular Visitor

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4 Messages

@xf1​   That's good to hear.    Though for me, mine started working again, on 3/13, 4 days after it stopped communicating, and has been fine ever since.   So I'm not sure what the issue was, and if Xfinity did anything on their end to resolve, but it's working, that's all that matters.

3 years ago

0

CCJodie

Problem Solver

 • 

1.3K Messages

3 years ago

@xf1 Hello, thanks for the post. Sorry to learn about the issues with TingFire. We can look into this for you. Please send us a private message with your full name and service address. 

 

To send the requested information in a private message to Xfinity Support from any Forum page:

  •    Click "Sign In" if that prompt is visible
  •    Click the "Direct Messaging" icon or https://comca.st/3Cw29vq
  •    Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person", but don't do that.
  •       Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
  •   Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter or tap the >icon to send it

0

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xf1

Frequent Visitor

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19 Messages

3 years ago

Sent message, thanks

1

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XfinityPeterH

Official Employee

 • 

1.8K Messages

We have responded. Thank you @xf1. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

chrismac88

Regular Visitor

 • 

4 Messages

3 years ago

To original poster.  Did you have any success with this?   My Ting Sensor also stopped communicating on 3/9

seems like it might not be coincidence 

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